Frequently Asked Questions
Everything you need to know about your SUTRA beauty rituals.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order has shipped, a second email containing your tracking number will be sent so you can monitor its progress.
Are SUTRA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SUTRA products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Yes, SUTRA ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.